How to see unhandled calls
The log shows calls that still need a response. It helps you not miss a client's request and return to it on time.
How not to lose a missed call
A missed call can be linked to a task, a comment and a next action. That way it doesn't stay just a line in your call history.
How to record the conversation outcome
A comment, importance and status keep the outcome next to the call. Later you can tell what's already done and what still needs attention.
Search by number, name, status or tag
You can find the right conversation in the log by its main attributes. This makes call tracking easier when requests pile up.
Reports help you spot problems
XLSX/CSV reports and statistics show calls, callbacks, unhandled cases and activity for the selected period.