Frequently asked questions about ProZvonki

It is a dialer app for Android: number dialing, call log, contacts, an organization caller ID, spam blocking, call recording, a built-in CRM and integrations. You can use it as a plain dialer or enable business features when you need them.

All core features are free and there are no ads. You can support development voluntarily with a rating, review or donation.

📍 Where to find: Settings → Contact and support → Support the project

The app is available in RuStore and Google Play. Install links are on the home page.

You probably have an older version installed. App stores may temporarily have different versions: update reviews in Google Play and RuStore take different amounts of time, so a new feature appears in one store earlier than the other. What to do: update ProZvonki in your store, then open the app card in both Google Play and RuStore and compare the version number — install the newer one. Make a backup before reinstalling so you do not lose data.

📍 Where to find: current version — long-press the app icon on the home screen → “App info” · backup — Settings → System → Backup

Calls, the call log, contacts, blocking and recording via Shizuku work offline. Internet is needed for CRM integrations, forwarding SMS and reports by email, and downloading the caller ID directory.

The app runs on Android 8 and newer. Automatic call recording via Shizuku requires Android 11 or newer.

ProZvonki is an Android app. There is no iPhone version.

The app offers this on first launch; you can also change it manually. Some features — the app's own call screens, recording, blocking — work only when ProZvonki is the default phone app.

📍 Where to find: Settings → System → App permissions (default phone role)

Access to the call log, contacts, microphone and other Android capabilities is granted separately from the default phone role. Without the right permission the related feature will not work.

📍 Where to find: Settings → System → App permissions

On some skins (Xiaomi, Huawei, Samsung and others) you need to allow autostart and remove battery restrictions for ProZvonki.

📍 Where to find: Settings → System → Phone setup

You can leave ProZvonki not set as default, but some features will then be unavailable or limited.

Type digits or the letters assigned to keys — the list suggests matching contacts. The letters layout on the keys can be configured.

📍 Where to find: Settings → Calls → Calls → Dialpad (letters on keys)

The incoming screen has a quick reply with ready text and a call-back reminder. The reply texts are set in SMS templates.

📍 Where to find: Settings → Business tab → SMS → SMS templates

Yes. Enable auto-answer by the proximity sensor. It is off by default.

📍 Where to find: Settings → Calls → Calls → Auto answer

That is a separate setting: during a call, audio moves from Bluetooth to the earpiece when the phone is at your ear and returns afterwards. It can be turned off.

📍 Where to find: Settings → Calls → Calls → Auto switching

Availability of hold, a second call and audio choice depends on your phone and the mobile network.

Tap the microphone button and dictate a query or text. Recognition is handled by your phone's voice input service.

📍 Where to find: microphone button in the search field and on the dialpad

You can be asked for the SIM before a call, set a permanent one, pick by the last call to that number, or set a separate rule for a contact.

📍 Where to find: Settings → Calls → SIM for calls

Yes. While ProZvonki is the default phone app, the system per-SIM ringtone is not used, so set the ringtones here.

📍 Where to find: Settings → Calls → Calls → Ringtone per SIM

Turn on “Show call SIM”. It works on devices with two active SIMs.

📍 Where to find: Settings → Calls → Calls → Active call screen

ProZvonki shows its own history, and older calls can be loaded from the phone's system log manually.

📍 Where to find: Settings → Log and recordings → Call log

Clearing inside ProZvonki removes records in the app. Deleting the phone's system log is a separate action.

📍 Where to find: Calls screen → select call(s) → delete

There is search and filters by number, direction, SIM and your marks, plus grouping of several calls to one number.

📍 Where to find: Calls screen → search bar and filters at the top

You can mark a call important, add a comment and tags, and from the call menu quickly jump to a call, SMS, reminder, contact or blocking.

📍 Where to find: tap a call in the log · manage tags — Settings → Log and recordings → Call tags

The list depends on the selected contact source and display order. Check the source filter in the contacts section.

📍 Where to find: Contacts screen → source filter

Frequently used numbers can be assigned to digits 1–9. A long press on a digit starts the call, and on a free digit offers to assign a number.

📍 Where to find: Dialpad → long-press a digit 1–9

Yes, there is a “Quick call” widget — a separate one for each number you need.

📍 Where to find: Home screen → widgets → ProZvonki “Quick call”

ProZvonki finds cards with matching numbers and offers to link records of the same person. The link can be undone later.

📍 Where to find: Contacts screen → contact card

Contacts can be exported and imported as a VCF file or copied between the phone and SIM. The saved data differs between methods.

📍 Where to find: Contacts screen → menu (⋮) → import/export

The system stores a downscaled copy of the photo. Re-upload the photo and the new one is saved in good quality — it will look sharp on calls and in the card.

📍 Where to find: Contact card → Edit → photo

There is dark theme, schemes (light, dark, AMOLED), preset color themes, background and list style.

📍 Where to find: Settings → Appearance → Appearance

There is an overall text scale, plus separate sizes on the dialpad, in the log and on the call screens.

📍 Where to find: Settings → Appearance → Font → Text scale

Russian and English are available. The choice is kept after a restart.

📍 Where to find: Settings → Appearance → App language

You can open calls, contacts or favorites. Calls by default.

📍 Where to find: Settings → Appearance → Start screen

The ringtone (overall, per SIM and per contact) is in the ringtone section. The background and contact photo are on the incoming screen.

📍 Where to find: Settings → Calls → Calls → Ringtone · and → Incoming call screen

Turn on full-screen photo. It works when the contact has a photo.

📍 Where to find: Settings → Calls → Calls → Active call screen (and Incoming call screen)

Pick the icon symbol and background and save — it updates on the home screen.

📍 Where to find: Settings → Appearance → Appearance → App icon

Automatic recording works through the Shizuku app on Android 11 and newer: install and start Shizuku, grant permission and turn on auto-recording. ProZvonki must be the default phone app.

📍 Where to find: Settings → Log and recordings → Call recordings

Check the Android version (11+ required), Shizuku readiness and its permission, the auto-record toggle, the default phone role, and that the conversation actually took place.

📍 Where to find: Settings → Log and recordings → Call recordings (Shizuku status)

Recordings are available from the log: you can play, seek, change speed and send to another app or export to a folder.

📍 Where to find: Calls screen → open a call with a recording

Audibility of both sides depends on the firmware and audio path of the specific model. If it repeats, tell support your model and Android version.

Via the blocklist, a number mask, or blocking calls not in contacts. Exceptions are set via the allowlist. You can also block right from the log (tap a call → block).

📍 Where to find: Settings → Calls → Call blocking

A downloaded offline directory of organizations suggests the name by number without going online. A match does not add the number to your contacts.

📍 Where to find: Settings → Calls → Directory

It is a hint from the service that the number received complaints, not proof of fraud. The absence of a warning does not guarantee safety either.

It notices a prolonged conversation with an unknown number, warns the phone owner and can send SMS to selected relatives so they can help end a dangerous call.

📍 Where to find: Settings → Security → Protect loved ones

No. The feature does not record or analyze speech.

With a fresh six-digit code from the trusted person's Authenticator app or a pre-saved backup code. The settings PIN does not work for this.

📍 Where to find: Settings → Security → Protect loved ones (code setup)

No. It reduces risk and gives the family a tool to step in on time, but does not replace caution and your bank's advice.

Manage clients by phone contacts: cards, tasks, comments and outcomes — all stored on the device.

📍 Where to find: bottom menu → CRM

The built-in CRM works locally on the phone and offline. The Bitrix24 and amoCRM integrations send call events to an external service and need a connection.

A task can be taken in progress, scheduled for a call-back, closed with a result and reopened.

📍 Where to find: bottom menu → CRM (tasks per client)

Yes, ProZvonki helps log requests and the communication history for each client.

📍 Where to find: bottom menu → CRM

The integration sends phone call events to your Bitrix24, can create records and tasks and show the client name on an incoming call.

📍 Where to find: Settings → Business tab → Integrations → Bitrix24

The integration links calls with your amoCRM account: it logs events to the card, creates leads and tasks, adds tags and shows the client name.

📍 Where to find: Settings → Business tab → Integrations → amoCRM

Connecting to the Beeline cloud PBX lets you clarify a call result, get an available recording from the service and manage call forwarding.

📍 Where to find: Settings → Business tab → Integrations → Beeline PBX

Save up to three ready texts and send them in one tap from the call screen.

📍 Where to find: Settings → Business tab → SMS → SMS templates

An automatic send of the chosen template after a matching incoming call. You can limit recipients and frequency.

📍 Where to find: Settings → Business tab → SMS → SMS business card

Yes. Selection is set by SIM, sender type, and allow/exclude lists. Email and internet are required.

📍 Where to find: Settings → Business tab → SMS → SMS Auto-forward

Yes. ProZvonki builds a report with an XLSX table and sends it manually or on a schedule.

📍 Where to find: Settings → Business tab → Automation → Call Reports

In the “About me” section: statistics for a period, a call map, hot contacts and a playful communication profile.

📍 Where to find: bottom menu → About me (star at the top of the Calls screen)

No. The map reflects the number's country, not people's actual location.

A reminder can be created from a call or a contact card, snoozed and marked done once you call back.

📍 Where to find: tap a call → reminder · list — Settings → Calls → Reminders

The log, comments, built-in CRM and settings are stored on your device. Data leaves for an external service only with integrations enabled or forwarding to email.

Create a password-protected .prozbak backup before uninstalling. Save audio recordings and system contacts separately and remember the backup password.

📍 Where to find: Settings → System → Backup

The app temporarily records technical stages and prepares a file. Names, numbers, messages and call content are not recorded, and the file is sent only when you choose to.

📍 Where to find: Settings → System → Diagnostics

No. If a contact is not visible, it is usually about the selected source or display filter, not deletion.

Core features stay free. You can support it with a rating and review in the store or a voluntary donation.

📍 Where to find: Settings → Contact and support → Support the project